YUNII Terms of Service

Effective date: October 18, 2026
Last updated: October 19, 2026

These Terms of Service ("Terms") are an agreement between YUNII Media Group LLC, a Virginia limited liability company doing business as YUNII ("YUNII," "we," "us," or "our"), and the business that creates a YUNII account ("Customer," "you," or "your"). They govern your use of the YUNII software, our websites at yunii.app (including app.yunii.app), and related services (the "Service").

By creating an account, clicking to accept, starting a subscription, or using the Service, you agree to these Terms and to our Privacy Policy at yunii.app/privacy. If you accept on behalf of a business, you confirm that you have authority to bind that business.

1. Who may use YUNII

The Service is for business use only. You must be at least 18 years old and able to form a binding contract. You are responsible for everyone you invite to your account ("Users") and for their compliance with these Terms.

2. What YUNII does

YUNII connects to the field-service or CRM software you already use (such as Jobber or HighLevel/GoHighLevel), reads that data, and highlights missed revenue opportunities, such as:

• quotes or estimates with no reply;
• new leads that haven't been contacted;
• customers who replied and are waiting;
• jobs that have gone quiet;
• invoices that are past due with money still owed;
• finished jobs that haven't been invoiced;
• past lost quotes worth another try.

It also drafts follow-up messages, ranks what to do first, and reports results.

Important things to know:

• Read-only. YUNII does not create, change, or delete anything in your CRM, and does not send messages to your customers. Follow-up messages are drafts for you to review and send yourself from your own CRM.
• Not a CRM replacement. Your CRM remains your system of record.
• No guaranteed revenue. YUNII shows amounts and opportunities based on the data in your CRM. These are not promises that you will earn that money. Results depend on your follow-up, your customers, and accurate CRM data. The only promise we make about results is the 30-Day Money-Finder Guarantee in Section 7.
• Not professional advice. The Service does not provide legal, tax, accounting, or financial advice.
• Features change. Features marked "Coming Soon" are not yet available, and we may add, change, or remove features over time.
• Support. Support response times shown in the app are targets, not guarantees. Business days are Monday–Friday, excluding US federal holidays.

3. Your account

• Keep your login details secure, and tell us right away about any unauthorized use.
• Give us accurate information and keep it current.
• Plan seat limits: Recover includes up to 3 Users; Recover Pro includes unlimited Users. Each User needs their own login.
• You may not share accounts or resell access to the Service.

4. Connecting your CRM and third-party services

• To use YUNII you must connect a supported CRM through that provider's official authorization. You authorize YUNII to access the data covered by the permissions you approve.
• Your use of your CRM remains subject to that provider's own terms. YUNII is an independent company and is not owned by, affiliated with, or endorsed by Jobber or HighLevel, unless a provider says otherwise. Product names belong to their owners.
• The Service depends on those providers' systems and APIs. We are not responsible for outages, changes, rate limits, or data errors in third-party services. If a provider changes or ends its integration, we may need to change or stop that part of the Service.
• You can disconnect a CRM at any time from Connected Apps.

5. Your data and your customers' data

• You own your data, including data synced from your CRM ("Customer Data"). You grant YUNII a limited right to host, copy, process, and display Customer Data only to provide, secure, support, and improve the Service, and as described in our Privacy Policy.
• We do not sell Customer Data or use it to market to your customers.
• Your responsibilities:
  • You confirm you have the rights and any consents needed to share Customer Data with YUNII.
  • You are solely responsible for any messages you send to your customers, including texts, emails, and calls made using drafts from YUNII. That includes complying with laws such as the Telephone Consumer Protection Act (TCPA), CAN-SPAM, state telemarketing and texting laws, and do-not-call rules. Review every draft before you send it.
• We may use aggregated, de-identified information that does not identify you or your customers to operate and improve the Service.

6. Plans, billing, and renewals

• Plans and prices. Current plans and prices are shown at yunii.app and in the app. At the time of these Terms:
  • Recover: $197 per month, or $1,970 per year.
  • Recover Pro: $397 per month, or $3,970 per year.
  • Recover Pro includes a 1:1 setup call and a quarterly money review when available, booked through the link in the app and subject to availability.
  • Extra locations: $97 per month ($970 per year) per additional location, arranged with our team.
  • Prices exclude applicable taxes, which you are responsible for.
• Payment. Payments are processed by Stripe. By subscribing, you authorize us (through Stripe) to charge your payment method for your subscription, upgrades, and applicable taxes.
• Automatic renewal. Subscriptions renew automatically at the end of each monthly or yearly period at the then-current price until canceled. We'll show your renewal date in Plan & Billing.
• Upgrades take effect right away. The prorated difference for the rest of your current billing period is charged on the day you upgrade.
• Downgrades and switches to a shorter billing period take effect at the end of your current period. You keep your current plan until then.
• Cancellation. You can cancel any time in Plan & Billing → Manage Billing. Cancellation takes effect at the end of your current paid period, and you keep access until then.
• Refunds. Except for the 30-Day Money-Finder Guarantee or where required by law, payments are non-refundable, including for partial periods.
• Failed payments. If a payment fails, we'll let you know and Stripe will retry. If payment isn't received within 7 days of the first failed attempt, your account may become read-only until payment is made. Your data is kept.
• Price changes. We'll give account owners at least 30 days' notice of any price increase. Increases apply at your next renewal after the notice period.
• Founding Member pricing. The first 50 businesses to subscribe on a qualifying monthly Founding Member plan ($147 per month for Recover; $297 per month for Recover Pro):
  • keep that price for as long as their subscription stays continuously active on a monthly Founding Member plan;
  • can switch between Recover and Recover Pro at Founding Member prices.
  • Founding Member pricing ends if the subscription is canceled and lapses, or is moved to yearly billing. It cannot be transferred.

7. 30-Day Money-Finder Guarantee

• The promise. If, during the first 30 days after your first paid subscription starts (the "Guarantee Window"), YUNII does not find confirmed missed money of at least 10 times your plan's monthly price, we will refund your money:
  • the 10× threshold is based on the price you actually pay, including Founding Member pricing;
  • for yearly plans, the monthly price is the yearly price divided by 12.
• What counts as "confirmed missed money": the dollar amounts on open items in your connected CRM that YUNII flags as missed revenue during the Guarantee Window, including items already open when the window starts. It does not include:
  • estimated amounts;
  • items without a dollar amount (for example, requests with no price);
  • lost quotes shown for win-back;
  • unpaid invoices you've already sent (YUNII shows them so you can follow up, but that money was already billed);
  • duplicate items (for example, a finished job that wasn't invoiced, when YUNII already counted the quote it came from).
• The refund:
  • Monthly plans: we refund your first month's subscription fee. Your subscription continues unless you cancel.
  • Yearly plans: we refund the full yearly payment and cancel the subscription, unless you ask to switch to a monthly plan instead.
  • We review each account after its Guarantee Window ends and issue qualifying refunds without you needing to ask, normally within 14 days to the original payment method. You may also email us to request a review.
• Conditions:
  • It applies once per business, and only to its first paid subscription.
  • Your CRM must stay connected and syncing during most of the Guarantee Window.
  • It does not apply if the account was used in violation of these Terms or the results were manipulated (for example, by importing fake or test records).

8. Email and text message alerts

• Email: we send account, billing, and security emails, plus the summaries and alerts you choose. You can change your choices in Settings → Notifications.
• Text alerts (YUNII Alerts): if available on your plan and you opt in by entering your mobile number and agreeing, YUNII sends account alerts about urgent items and summaries to that number:
  • Message frequency varies.
  • Message and data rates may apply.
  • Reply STOP to cancel or HELP for help, or contact tonii@yuniimedia.com.
  • Consent is not a condition of purchase.
  • Carriers are not liable for delayed or undelivered messages.
  • We handle your mobile number as described in our Privacy Policy, and we do not share it with third parties for marketing.

9. Acceptable use

You agree not to:

• use the Service unlawfully, including to send spam or unlawful texts or calls;
• connect a CRM account you are not authorized to connect;
• attempt to access other customers' data, or probe, scan, or test the Service's security without our written permission;
• copy, reverse engineer, or build a competing product from the Service, except as law allows;
• interfere with or overload the Service, or use bots or scrapers on it;
• resell, sublicense, or share access outside your business.

We may suspend access to stop a violation or protect the Service, and will tell you when reasonable.

10. Our intellectual property

YUNII and its software, design, logo, content, and trademarks belong to YUNII Media Group LLC and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you send us feedback or ideas, we may use them without obligation to you.

11. Confidentiality and security

Each party will protect the other's non-public business information with reasonable care and use it only for this agreement. We use reasonable safeguards for your data as described in our Privacy Policy, including encryption of CRM access tokens and read-only CRM access.

12. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent allowed by law, YUNII disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that every missed opportunity will be found. Amounts and recommendations depend on the accuracy of your CRM data.

13. Limitation of liability

To the fullest extent allowed by law:

• (a) No indirect damages. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, even if advised of the possibility.
• (b) Cap. YUNII's total liability for all claims relating to the Service is limited to the amount you paid YUNII in the 12 months before the claim arose.

These limits don't apply where the law doesn't allow them.

14. Indemnity

You will defend and indemnify YUNII against third-party claims arising from:

• your Customer Data;
• messages you send to your customers;
• your violation of these Terms or of law.

15. Term and termination

• These Terms apply while you have an account.
• You may cancel at any time as described in Section 6.
• We may suspend or end your access if you materially breach these Terms and don't fix the breach within 10 days of notice, or right away for serious misuse, fraud, or non-payment.
• After your account ends, your access stops and we delete your data as described in our Privacy Policy, normally within 30 days. Ask us before then if you want a copy.
• Sections 5, 6 (amounts owed), 10, 12, 13, 14, and 17 survive termination.

16. Changes to these Terms

We may update these Terms. If a change is material, we'll notify account owners by email or in the app at least 30 days before it takes effect, unless the change is required by law or is for security. Continuing to use the Service after the effective date means you accept the updated Terms.

17. Governing law and disputes

• These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules.
• Before filing a claim, each party will try to resolve the dispute informally for 30 days after written notice.
• If it isn't resolved, it will be decided only in the state or federal courts located in Richmond, Virginia, and both parties consent to that jurisdiction.
• Each party may seek emergency injunctive relief in any appropriate court.

18. General

• These Terms and the Privacy Policy are the entire agreement between us about the Service.
• If any part is unenforceable, the rest remains in effect.
• Our failure to enforce a right is not a waiver.
• You may not assign these Terms without our consent. We may assign them in a merger, acquisition, or sale of assets.
• Neither party is liable for delays caused by events beyond its reasonable control.
• Notices to you may be sent to your account owner's email. Notices to us go to tonii@yuniimedia.com.

19. Contact

YUNII Media Group LLC (d/b/a YUNII)
8401 Mayland Dr, Ste S, Richmond, VA 23294
Email: tonii@yuniimedia.com